Shopping information - Payment, shipping and returns

PAYMENT

We accept VISA, Mastercard and Paypal in all markets we ship goods to. 

The default currency on our online shop is NOK (Norwegian Kroner). You order total will therefore change from your chosen currency to NOK (Norwegian Kroner) when you proceed to Checkout. Shipping and discounts will be calculated at checkout. No additional taxes will apply

 

SHIPPING

We ship worldwide. We dispatch orders from Monday to Friday and deliver on working days. 

Free shipping 
Cala Jade offers free standard delivery on orders above 1500 NOK within Norway. Please note that free shipping will be applied to your order at checkout.

Delivery Information Norway: 

Standard shipping - Small (0,1-1,0 kg): 80 NOK

Standard shipping - Medium (1,0-20 kg): 150 NOK 

Delivery Information International: 

Standard shipping - Small (0,1-1,0 kg): 150 NOK

Standard shipping - Medium (1,0-20 kg): 200 NOK 

Shipping 

Norwegian orders will be delivered within 2-4 working days from the day you received your shipping confirmation.

International orders will be delivered within 5-10 working days from the day you received your shipping confirmation.

Please note that shipping cost will be applied or deducted to your order at checkout.

Kindly note that delivery to rural addresses can result in longer delivery times. 
 
Posten/Bring Norway
For Posten/Bring delivery service, your order will be delivered to your local delivery point. Delivery notification will be sent via sms and/or email when your package is ready to be collected.

International delivery 
For international delivery we will use the most convenient option due the destination (UPS, TNT or Fedex). The shipping cost will be the same.
 
Taxes and duties
All orders are shipped on a DDP (Delivery Duty Paid) basis, meaning that taxes and custom duties are included in the price. 

 

RETURNS

You may return any products you have ordered from our online shop within 14 days from receipt of delivery, free of charge. All goods returned for refund must be unused with original packaging intact. Customers are advised to obtain proof of postage when returning goods. Cala Jade cannot be held responsible for returned goods being lost in transit without proof of postage. Repayment will be made within fourteen days after we gave received the product from you. You will not be refunded the original amount you may have paid for shipping.

We reserve the right to refuse any returns that do not match with these critetia:
Place the product in a padded shipping box or padded envelope. Enclose the original sales receipt to the product.

Write RETURN and NO COMMERCIAL VALUE on the package to ensure a faster expedition and that customs duties and other applicable taxes are not added.

Return address: 
CALA JADE, Fredensborgveien 24D, 0177 Oslo NORWAY.

 

NEED HELP OR HAVE QUESTIONS?

If you have any questions, we'll be happy to answer your emails at post@calajade.com.